Privacy Policy

ScaleUp IT – Privacy Policy

Last updated: August 21, 2025

Overview

At ScaleUp IT, we prioritize your privacy and data security. We collect only the information needed to deliver and improve our services, and we handle your data with care and confidentiality. We do not sell your personal data and we do not share it with third parties without your consent, except as required by law or to operate our services.

Information We Collect

• Contact details: name, email, phone, company.

• Account data: login information and preferences.

• Service usage data: logs, diagnostics, and support tickets.

• Technical data: IP address, device/browser info, cookies.

• Business content you provide: files, messages, and project materials.

How We Use Your Information

• To deliver, maintain, and improve our IT services and websites.

• To communicate about projects, updates, billing, and support.

• To secure our systems, prevent fraud, and ensure compliance.

• To analyze performance and enhance user experience.

Cookies & Tracking

• Essential cookies: enable core site functionality.

• Analytics cookies: help us understand usage and improve features.

You can manage cookie preferences in your browser settings; disabling some cookies may affect site functionality.

Legal Bases for Processing

• Contract: to perform our agreement with you.

• Legitimate interests: to run, protect, and improve our services.

• Consent: for optional features or communications (you may withdraw at any time).

Sharing Your Information

• Service providers: vetted vendors (e.g., hosting, analytics, payment) under strict confidentiality agreements.

• Legal and compliance: when required by law or to protect rights and security.

• Business transfers: as part of a merger, acquisition, or asset sale with notice where applicable.

Data Security

• Encryption in transit and at rest where appropriate.

• Access controls, least-privilege, and audit logging.

• Regular security testing and industry-standard safeguards to prevent unauthorized access.

Data Retention

We retain personal data only as long as necessary for the purposes described above, to meet legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

Your Rights

• Access, correction, deletion, or export of your personal data.

• Object to or restrict certain processing.

• Opt out of marketing communications at any time. To exercise rights, contact us using the details below.

Children’s Privacy

Our services are not directed to children under 13 (or the applicable age in your region). We do not knowingly collect data from children. If you believe a child has provided data, please contact us for deletion.

International Transfers

If data is transferred across borders, we use appropriate safeguards (such as contractual clauses) to protect your information in accordance with applicable laws.

Updates to This Policy

We may update this policy to reflect changes to our practices or legal requirements. We will post the revised version with the “Last updated” date above.

Contact

ScaleUp IT – Privacy Team

This policy is provided for transparency and does not constitute legal advice.